Information Technology Services (ITS) offers virtual server hosting service options for the campus community. Virtual servers hosted by ITS are in the campus Data Center. Servers are backed up, both locally and off sight, regularly patched & monitored, and are protected by the data center firewall. Virtual server hosting relationships are captured in a Service Level Agreement (SLA), which outlines roles & responsibilities, commitments, and other terms. In all agreements, ITS provides hosting and administration services from maintenance of the server environment to the Operating System (OS). It is the responsibility of the customer to install and manage all applications loaded to the server, including procurement and maintenance of the applications. Services rendered for all agreements are reimbursed as a charge-back on an annual basis (unless specified otherwise).
To Obtain Service
- Email ITS-ServiceManagement@csulb.edu or call Sean Hernandez (55651) to setup service discussion regarding your requirements
- ITS will facilitate a meeting to discuss the requirements
- ITS will prepare a quote for consideration.
- If the quote is approved, planning discussions will begin with the Systems & Server team to begin installation/migration to the ITS Server platform.
- ITS will deliver the servers and will produce a Service Level Agreement, which outlines the roles, responsibilities, and terms of the hosting agreement.
ITS provides virtual server hosting for research computing. While the service is identical to non-research virtual server hosting, there may be specific grant requirements that need to be accounted for in the agreement. Examples include:
- Data Retention: Some grants may require the data to be retained for a period of time after the grant ends.
- Access to Data: Some grants may require audit information regarding who has access to grant data.
Please ensure you communicate any grant related server or data requirements during the requirements meeting with ITS Service Management.
Typical Pricing Structure
Virtual servers are priced based on number of vCPUs, Memory, and Storage needs. Sample server configurations and associated pricing are presented below to for comparative purposes. Each customer will be presented with a detailed proposal with actual costs tailored to meet requirements.
2 GB RAM
40 GB Hard Drive
4 GB RAM
80 GB Hard Drive
16 GB RAM
160 GB Hard Drive
Detailed List of Service Attributes
Data Center Environment
Industry Standard Data Center Environmental Conditions to including HVAC, power conditioning, humidity control, and Uninterruptable Power Supply (UPS)
Data Center System Monitoring
24 Hour X 7 Day System Monitoring (Including On-Site Staff nearly 7 Days per Week) and Robust Monitoring Tools
Back-up and Recovery Services
Established and Proven Back-up and Recovery Services including On and Off-Campus Data Storage
Data Center Firewall Services
Firewall Protection based on Industry and CSU defined Best Practices
Server Security Tools and Physical Security Controls Including Locked Data Center with Video Monitoring, Data Center Staff Presence
Disaster Recovery / Business Continuity Execution and Testing
Established DR / BC Operations, Testing/Execution, and Audit Compliance
Operating System Patch Management
Consistent and Timely Server Security Patch Management deployed in a Standard Manner
Two Server Administrators per Server (Primary and Secondary)
Industry Best Practice and Provides Compliance to Information Security Audits
Hardware Maintenance Coverage
Provided as Part of the Agreement
Database Administration Services (optional)
DBA services (Oracle & SQL) from a team of certified Database Administrators
Data Center Network Speeds
Fast throughput Connected to the Core Data Network
Robust Virtual Environment
Access to the Latest Virtual Technology and Robust Storage Appliances including Development and Production Environments
Information Technology Infrastructure Library (ITIL) Processes
Standard Processes including: Change Management, Incident Management, Access Management
Capacity Planning and Management
Ensure Data Growth and Capacity Requirements meet Long Term Objectives (ITS Maintains Capacity Growth of 20%)