Even when selecting names directly from the global address list and the address shows correctly in the "To:" field/line, it still uses the outdated information from suggested contacts if it is present.

Clear a Suggested Contact in Outlook 2010 (full client)

1. Open a new mail and begin to type the email you want deleted. Click the X in the yellow pop-up box that appears when typing it in.

Figure 1: New mail message

2. If not fixed, search both the "Contacts" and "Suggested Contacts" folders for any instances of that person and delete their email addresses (even if it's the correct new one). Note that someone's old address may appear in several forms, not necessarily just under their actual name. For example, one may appear in someone's suggested contacts as sbennett@csulb.edu (with no name), sbennett@notesmail.csulb.edu (with or w/o name), and/or Shenandoah Bennett. For this reason it usually takes a fairly thorough search to find everything.

Figure 2: Contact folder.

Figure 3: Suggested contacts folder.

3. If still not fixed, restart Outlook.
4. If still not fixed, create a new Outlook profile. Contact your college or department technical coordinator for assistance with creating a new Outlook profile.

Clear the Entire Suggested Contacts File in Outlook 2010 (full client)

To delete the entire collection of auto-complete addresses:

  1. From your inbox, go to File > Options > Mail > Empty Auto Complete List (under sending mail).

Clear a Suggested  Contact in Outlook Web App (OWA)

In OWA (Outlook Web App full version), when you are in Mail, click on "New." Start typing an email address. When the bad address appears in the list, use the up and down arrow keys to highlight the address to be deleted. When it is highlighted, press the Delete key on the keyboard.

In OWA Light (Outlook Web App Light), click "New Message." In the "Most Recent Recipients" list, use the up or down arrow key to highlight it, and then press the Delete key on the keyboard.